Terms of Service - ScoutVibe

Legal Agreement: These Terms of Service ("Terms") constitute a legally binding agreement between you and ScoutVibe. Please read them carefully before using our services.

1. Introduction and Acceptance

Welcome to ScoutVibe. These Terms of Service ("Terms") govern your access to and use of the ScoutVibe website, platform, and analytics services (collectively, the "Service") provided by ScoutVibe ("we," "us," or "our").

By accessing or using ScoutVibe, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service. If you are using the Service on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

These Terms apply to all users of the Service, including:

Customers: SaaS owners and businesses who subscribe to ScoutVibe for analytics services
End Users: Visitors to websites that use ScoutVibe tracking technology
Visitors: Individuals who browse the ScoutVibe website without creating an account

2. Description of Service

ScoutVibe provides website analytics and visitor tracking services designed for SaaS founders and businesses. Our Service includes:

Website visitor tracking and analytics
Prospect identification and tracking
Custom tracking link generation
Behavioral analytics and reporting
City-level geographic analytics (country, region, city - no precise coordinates)
AI-powered insights and recommendations
Dashboard and data visualization tools
API access for data integration

3. Account Registration and Security

3.1 Account Creation

To access certain features of the Service, you must create an account. When registering, you agree to:

Provide accurate, current, and complete information
Maintain and promptly update your account information
Keep your password secure and confidential
Accept responsibility for all activities under your account
Notify us immediately of any unauthorized access or security breach

3.2 Account Eligibility

You must be at least 18 years old to create an account and use the Service. By creating an account, you represent and warrant that you meet this age requirement.

3.3 Account Termination

We reserve the right to suspend or terminate your account at any time for:

Violation of these Terms
Fraudulent, abusive, or illegal activity
Non-payment of fees
Extended periods of inactivity
Any reason at our sole discretion with reasonable notice

4. Subscription and Payment Terms

4.1 Subscription Plans

ScoutVibe offers various subscription plans with different features and pricing. Current plans and pricing are available on our website and are subject to change with notice.

4.2 Payment

All fees are charged in advance on a monthly or annual basis
Payments are processed through secure third-party payment processors
You authorize us to charge your payment method for all fees due
All fees are exclusive of taxes unless otherwise stated

4.3 Free Trials

We may offer free trials at our discretion. At the end of a free trial:

Your account will convert to a paid subscription unless cancelled
You will be charged according to your selected plan
Data collected during the trial will be retained

4.4 Refund Policy

All fees are non-refundable unless otherwise required by applicable law. We do not provide refunds for:

• Partial months of service

• Unused features or data allowances

• Account termination or suspension

• Downgrade to a lower-tier plan

4.5 Price Changes

We reserve the right to change our prices at any time. Price changes will:

Be communicated at least 30 days in advance
Take effect at the start of your next billing cycle
Not apply retroactively to current subscription periods

5. Customer Obligations and Responsibilities

5.1 Lawful Use

As a customer implementing ScoutVibe tracking technology, you agree to:

Use the Service only for lawful purposes
Comply with all applicable laws and regulations
Not use the Service to track individuals without proper legal basis
Not collect data from websites you do not own or have authorization to track

5.2 Privacy Compliance

You are solely responsible for your compliance with privacy laws. This includes but is not limited to GDPR, CCPA, ePrivacy Directive, and other applicable data protection regulations in your jurisdiction and the jurisdictions of your website visitors.

You agree to:

Maintain a clear and accurate privacy policy on your website
Disclose your use of ScoutVibe and analytics tracking in your privacy policy
Obtain any consents required by applicable law before tracking visitors
Display appropriate tracking/consent notices where legally required
Respond to data subject access requests from your website visitors
Execute a Data Processing Agreement with us if required by law

Device Fingerprinting & Consent Requirements

ScoutVibe uses device fingerprinting technology for visitor identification. Under the ePrivacy Directive (Article 5(3)) and similar regulations, device fingerprinting may require user consent. You are responsible for obtaining consent where required.

Consent Tools We Provide:

Consent Mode: Set window.scoutvibe_consent = 'granted' or 'denied' before the script loads
Require Opt-In: Set window.scoutvibe_require_consent = true to disable tracking until explicit consent
Dynamic Control: Call window.ScoutVibe.setConsent('granted') after user consents
GPC Respect: Our script automatically honors Global Privacy Control signals

5.3 Prohibited Uses

You agree NOT to use the Service to:

Track children without appropriate parental consent as required by law (under 13 in the US per COPPA, under 16 in the EU per GDPR, or other applicable age thresholds)
Collect sensitive personal data (health, religion, sexual orientation, etc.) without explicit consent
Engage in discrimination, harassment, or unlawful profiling
Violate any person's privacy rights
Engage in competitive intelligence gathering against ScoutVibe
Reverse engineer, decompile, or attempt to extract our source code
Circumvent any technical limitations or security measures
Resell, sublicense, or redistribute the Service without authorization
Use the Service to send spam, phishing, or malicious content
Interfere with or disrupt the Service or servers
Attempt to gain unauthorized access to any systems or data

5.4 Tracking Script Implementation

When implementing our tracking script, you agree to:

Only install the script on websites you own or have explicit permission to track
Keep your project API keys and tokens confidential
Not modify the tracking script in ways that violate these Terms
Remove the script promptly if you terminate your subscription

6. Intellectual Property Rights

6.1 ScoutVibe Ownership

ScoutVibe and its licensors retain all rights, title, and interest in:

The Service, including all software, algorithms, and technology
The ScoutVibe name, logo, and trademarks
All documentation, content, and materials we provide
Any improvements, modifications, or derivatives of the Service

6.2 Customer Data Ownership

You retain ownership of:

Data you input into the Service (project names, configurations, etc.)
Analytics data collected from your websites through the Service

You grant us a limited license to use this data solely to provide and improve the Service.

6.3 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free license to use such feedback for any purpose without compensation to you.

7. Data Processing and Security

7.1 Data Processing

Our collection and use of data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Your Data Rights: Under GDPR and CCPA, you have comprehensive rights over your personal data, including:

Right of Access (GDPR Art. 15, CCPA §1798.100): Request a complete copy of all personal data we hold about you.
Right to Rectification (GDPR Art. 16, CCPA §1798.106): Request correction of any inaccurate, incomplete, or outdated personal data.
Right to Erasure (GDPR Art. 17, CCPA §1798.105): Request permanent deletion of your personal data when it's no longer necessary.
Right to Data Portability (GDPR Art. 20, CCPA §1798.100): Receive your data in a structured, machine-readable format (JSON/CSV).
Right to Restrict Processing (GDPR Art. 18): Request that we limit how we use your data.
Right to Object (GDPR Art. 21, CCPA Opt-Out): Object to processing based on legitimate interests or for direct marketing.

Exercise Your Rights:

Submit a Data Subject Request Form

Use our online portal to submit requests for data access, deletion, rectification, or portability. You'll receive a verification email and we'll respond within 30 days as required by law.

7.2 Data Security

We implement industry-standard security measures to protect data. However, you acknowledge that:

No system is 100% secure
We cannot guarantee absolute security
You are responsible for securing your own systems and access credentials

7.3 Data Retention and Deletion

Upon termination of your account:

You may request export of your data within 30 days
We will delete your data within 90 days, unless legally required to retain it
Aggregate, anonymized data may be retained indefinitely

8. Service Availability and Support

8.1 Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. The Service may be unavailable due to:

Scheduled maintenance (with advance notice when possible)
Emergency maintenance or security updates
Factors beyond our reasonable control

8.2 Modifications to Service

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. For material changes that negatively affect you:

We will provide reasonable advance notice
You may terminate your subscription without penalty

8.3 Support

Support is provided according to your subscription plan. We do not guarantee specific response times unless stated in a separate Service Level Agreement.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including but not limited to:

• Implied warranties of merchantability and fitness for a particular purpose

• Warranties of non-infringement

• Warranties regarding accuracy, reliability, or completeness of data

• Warranties that the Service will be uninterrupted or error-free

9.1 No Legal Advice

Nothing in the Service constitutes legal advice. You are responsible for obtaining your own legal counsel regarding privacy compliance and data protection.

9.2 Third-Party Services

The Service may integrate with third-party services. We are not responsible for:

The availability or functionality of third-party services
Third-party privacy practices or terms
Any damages arising from third-party service failures

9.3 Analytics Accuracy

While we strive for accuracy, we do not guarantee that analytics data will be 100% accurate. Factors affecting accuracy include:

Ad blockers and privacy tools used by visitors
Browser settings and limitations
Network conditions and latency
Technical limitations inherent in web tracking

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

ScoutVibe and its officers, directors, employees, and agents shall NOT be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities

• Loss of data or goodwill

• Cost of procurement of substitute services

• Any damages arising from your use or inability to use the Service

10.1 Liability Cap

Our total cumulative liability for all claims arising from or related to the Service shall not exceed the greater of:

The total fees paid by you to ScoutVibe in the 12 months preceding the claim, OR
One hundred US dollars ($100)

10.2 Exclusions

Some jurisdictions do not allow limitation of liability for certain damages. In such cases, our liability will be limited to the maximum extent permitted by applicable law.

10.3 Customer Liability

You agree to be solely liable for:

Your compliance with applicable privacy and data protection laws
Your implementation and use of the tracking script
Claims from your website visitors regarding data collection
Any violations of these Terms by you or users of your account

11. Indemnification

You agree to indemnify, defend, and hold harmless ScoutVibe and its officers, directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

Your use of the Service
Your violation of these Terms
Your violation of any applicable law or regulation
Your violation of any third-party rights, including privacy rights
Claims by your website visitors or end users
Your content, data, or materials processed through the Service

12. Dispute Resolution

12.1 Informal Resolution

Before initiating formal proceedings, you agree to contact us at contact@ialae.com to attempt informal resolution. We will attempt to resolve disputes within 30 days.

12.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Morocco, without regard to conflict of law principles.

12.3 Jurisdiction

Any disputes that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts located in the Kingdom of Morocco.

12.4 Class Action Waiver

To the extent permitted by law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not as a class, consolidated, or representative action.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and ScoutVibe regarding the Service.

13.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

13.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

13.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

13.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, strikes, or government actions.

13.6 Notices

We may provide notices to you via email, in-app notifications, or by posting on our website. You agree that electronic notices satisfy any legal requirements for written notices.

14. Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes:

We will update the "Last Updated" date at the top
For material changes, we will notify you via email or in-app notification
Continued use of the Service after changes constitutes acceptance
If you disagree with changes, you must stop using the Service

15. End User Terms

If you are an end user (a visitor to a website that uses ScoutVibe tracking):

Your Relationship

Your primary relationship is with the website owner (our customer), not with ScoutVibe. The website owner is the Data Controller for data collected about you.

Refer to the website's privacy policy for information about data collection
Contact the website owner to exercise your data protection rights
You may clear your browser's localStorage to reset tracking data
If the website owner cannot assist, contact us at contact@ialae.com

16. API Terms

If you access the ScoutVibe API:

You must comply with all API documentation and rate limits
API access is subject to these Terms and any additional API-specific terms
We may modify or discontinue API access at any time
You may not use the API to build competing products
Excessive or abusive API usage may result in throttling or termination

17. Contact Information

For questions about these Terms, contact us:

Email: contact@ialae.com

Subject Line: ScoutVibe Terms Inquiry

For legal notices:

Email: contact@ialae.com

Subject Line: Legal Notice - ScoutVibe

Thank you for using ScoutVibe. These Terms are designed to protect both you and us while enabling a productive relationship.